Frequently Asked Questions
Everything you need to know about shopping at SurfStitch.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective seal intact.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific brand's fit notes.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your location.