Returns & Exchanges
At SurfStitch, we want to ensure you are completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in original condition. Whether you need a different size or a full refund, our streamlined online portal makes the process quick and easy.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your items in their original packaging with all tags attached to ensure they are protected during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your tracking receipt to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing